Setting the Bar High – and Exceeding It

Choosing a new pharmacy benefits partner is easy when you have absolute confidence in the implementation team and the process that takes you from a prospect to a highly satisfied new client. Stacked with industry experts in plan building, the RxClaim system, member communications and Six Sigma principles, WellDyne deploys a proven project management process that lifts the burden for our clients and delivers a smooth go-live, time and time again.

When evaluating just how smoothly the implementation process goes, only one voice – our client – really counts. Clients and consultants scored us 4.9 on a 5-point scale for overall satisfaction with their January 2022 implementations. “From kickoff through go-live, our implementation team uses a rigorous approach to successfully onboard every new client,” says Clint Sullivan, VP, Client Implementations. “I’m not surprised that our world-class NPS scores continue to climb even higher. In 2021, the NPS* score for our collective team of implementation managers was 90 and this year we raised the bar even further with a score of 91 across my team.”

Clint explains that, “many times we hear about a sub-standard service experience with their last vendor that leads a client to seek a new PBM partner.” Knowing that first impressions matter, the implementation team has high expectations to start each new client partnership on a strong, successful path. And each year, they step up to that challenge and deliver.

*The Net Promoter Score (NPS) measures customer satisfaction on a scale of -100 to +100.